Terms of service

Welcome to Swanne London. By accessing our website or purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Swanne London website and your purchase of products from us. By using our website or placing an order, you agree to these Terms in full.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason.
You understand that non-credit card data (e.g., emails, messages) may be transferred unencrypted and may involve transmissions over various networks. Credit card information is always encrypted during transfer across networks.

3. Products and Pricing

All prices are listed in GBP (£) and include VAT unless otherwise stated.
We reserve the right to modify or discontinue any product or service without prior notice.
While we strive for pricing accuracy, errors may occasionally occur. In such cases, we reserve the right to cancel any order and issue a full refund.

4. Shipping and Delivery

We offer free shipping on all orders over £30.
Estimated delivery times:

  • Fast Shipping: 3–5 business days (from date of dispatch)

  • Standard Shipping: 5–8 business days (from date of dispatch)

Please note: Delivery estimates are not guaranteed. Swanne London is not responsible for delays due to customs clearance, courier issues, or other unforeseen circumstances.

5. Returns and Refunds

We offer a 90-day money-back guarantee for products that arrive damaged or faulty.
If your return request is approved, you are responsible for the cost of return shipping. Products must be unused and in original condition to qualify for a refund or replacement.

Due to hygiene regulations, we cannot accept returns of razors that have been opened or used, unless they arrive damaged. Refunds will be issued to the original payment method.

Swanne London is not responsible for orders sent to incorrect or incomplete addresses provided by the customer. No refunds will be issued in such cases.

6. Subscriptions

By subscribing to a product or offer, you agree to automatic billing at the interval stated at checkout.
You may cancel your subscription at any time by emailing us at hello@swanne.co.uk with the subject line “CANCEL” and stating the subscription you'd like to end.

Please note:

  • We cannot offer refunds for subscription charges made before cancellation is received.

  • Subscriptions will remain active and continue billing until cancellation is confirmed by our team.

  • Future charges will cease once your cancellation has been processed.

7. Privacy Policy

Your use of our website and submission of personal data are governed by our Privacy Policy, which can be viewed here. We are committed to protecting your privacy and handling your data responsibly.

8. Limitation of Liability

Swanne London is not liable for any direct, indirect, incidental, or consequential damages resulting from:

  • The use or misuse of our products

  • Inability to use our website or products

  • Any errors or omissions in content or pricing
    To the fullest extent permitted by UK law, our liability is limited to the purchase price of the product in question.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the UK courts.

10. Product Guarantee Disclaimer

While many of our customers experience excellent results, we do not guarantee that the Swanne razor will prevent or treat conditions such as razor bumps, ingrown hairs, rashes, strawberry legs, or skin irritation.

These conditions can occur with any shaving tool, depending on skin type and usage. Our products are designed to support healthy shaving habits, but individual results will vary.

11. Order Cancellations

Order cancellations are accepted within one (1) hour of placing your order, Monday to Friday, 9:00 AM – 5:00 PM (UK time).
To request a cancellation, email hello@swanne.co.uk immediately with your order number.

Cancellation requests made outside of this window or outside business hours cannot be honoured, as the order may already be processed.

12. Modifications to Terms

We reserve the right to update or amend these Terms at any time without prior notice. Continued use of our website or services after any such changes constitutes your acceptance of the updated Terms.

Contact Information

For any questions regarding these Terms and Conditions, please contact us:
📧 Email: hello@swanne.co.uk
🕒 Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (UK time)
You can expect a response within 24 business hours.